As a licensed credit provider, it is a requirement to supply you with a Credit Guide as soon as it becomes apparent that we are likely to enter into a credit contract with you.
This guide includes information about us, our responsible lending obligations and our dispute resolution process.
Our Responsible Lending Obligations
Under the National Consumer Credit Protection Act we are obliged to ensure we do not enter into a contract with you, or increase your credit limit if the contract is unsuitable for you.
A contract will be deemed unsuitable if, based on the information you supplied, it is likely that:
We are also obliged to conduct a ‘Credit Assessment’ prior to entering a contract with you or increasing the credit limit of an existing contract. This Credit Assessment is to determine if the contract is unsuitable.
You can request a copy of your Credit Assessment which we will supply to you at no charge:
We are not obliged to give you a copy if:
Credit Corp Financial Services has both Internal and External dispute resolution processes in place.
If you have a concern or complaint, in the first instance, please contact our Internal Dispute Resolution function on:
Phone: 1300 768 621
Fax: (02) 9347 3650
Mail: Customer Care GPO Box 4475 Sydney NSW 2001
When you make a complaint to us, we will:
If for some reason the concern or complaint is not resolved, you may then contact our External Dispute Resolution scheme. This is an independent service provided to resolve any concerns or complaints that we are unable to resolve with you.
We are a member of the Australian Financial Complaints Authority (AFCA) External Dispute Resolution Scheme.
Phone: 1800 931 678
Fax: (03) 9613 6399
Mail: Australian Financial Complaints Authority Limited GPO Box 3 Melbourne, VIC 3001
Name: Credit Corp Financial Services Pty Ltd trading as Wizit Money ABN 39 146 525 706 Australian Credit Licence # 400871
Address: GPO BOX 4475 Sydney NSW 2001
Toll Free: 1300 730 522
Fax: 1300 130 757